Everything you might ask.
Shipping, sizing, returns and the questions we get asked most. If something isn't covered here, email support@nofelts.com.
Size guide
Socks run slightly large. If you're between two sizes, take the smaller one.
| Size | Women's | Men's | Foot length |
|---|---|---|---|
| XS | 4–5.5 | — | 8.5–9" |
| S | 6–7.5 | 5–6.5 | 9–9.5" |
| M | 8–9.5 | 7–8.5 | 9.5–10.25" |
| L | 10–11.5 | 9–10.5 | 10.25–11" |
| XL | — | 11–13 | 11–11.75" |
Not sure? Measure your foot from heel to longest toe — shoe sizes vary between brands, foot length doesn't.
Shipping
Three options at checkout. Every number is door to door — the time we take to pack is already in it. All of them tracked.
| Standard · $2.99 | Arrives 3–5 days after you order. Tracked the whole way. |
| Priority · $5.99 | Arrives 2–4 days after you order. We pack yours before the standard ones, so it goes out sooner. |
| Priority + Protection · $9.99 | Same as Priority. If tracking shows the parcel was lost or damaged in transit, we replace it at no cost. |
| International | US only for now |
| Tracking | Emailed as soon as the label is created |
Returns
Sealed packs go back within 30 days. Here is exactly how it works.
| Window | 30 days from delivery |
| Condition | Unworn, unwashed, and still in the original sealed pack |
| Opened packs | Final sale. Socks are worn next to skin, like underwear — every brand has this rule. One exception, below. |
| The one-pair test | Bought a single pair to try? If the size is off, or they don't work for you, email us within 14 days. We'll put it right — usually a new pair in the size you need. |
| Start a return | Email support@nofelts.com with your order number before sending anything back. We'll confirm what to do next. |
| Return shipping | Paid by you, unless the item is faulty or we sent the wrong one |
| Original shipping | Refunded in full if you take store credit. Not included on a cash refund |
| Store credit | Prefer credit? We'll issue the full amount, no shipping deducted |
| Faulty or wrong item | Entirely on us — we replace or refund in full. Tell us within 7 days of delivery and send a photo |
| Refund timing | Within 5 business days of us approving your return |
Common questions
Ours is hand-linked at the toe: the join sits flatter than the fabric around it. Every sock has that one join — a sock is knitted as a tube, so the toe is the only place anything meets. What differs is how it is closed, and that is the entire product. Anyone claiming zero join is describing something that does not exist.
On the pack, not in the sock. Nothing inside at all — no sewn tag, and no printed one either. Printed labels sit on the fabric as a stiff patch. After a few washes the edges go hard — which defeats the point.
Our XS starts at roughly a US 4, which covers most older kids and teenagers. Dedicated children's sizes are not in the range yet.
100% cotton. Nothing synthetic in the yarn, which is most of the reason they still feel like nothing at hour nine.
Machine wash cold, tumble dry low. Skip the fabric softener — it leaves a film on cotton, and cotton does not need the help.
Not yet. Underwear and t-shirts are built to the same three rules and are next.
A very small team. We answer the emails ourselves and we read every message that comes in. The same hands fold and box every pack.
If the pack is still sealed, email us within 30 days and we'll refund it — you cover the return postage. Don't post anything back before you hear from us. Bought a single pair to try, and it isn't right? Don't send anything back. Email us within 14 days and we'll put it right — usually a new pair in the size you need.
3–5 days from your order to your door with Standard, 2–4 with Priority. Those are door to door. The time we take to fold and box your pack is already counted in. Every order is tracked and you get the link by email as soon as it ships.
If tracking shows your parcel was lost, or it arrives damaged, we send a new one at no cost. No claim form. No carrier to argue with. This is our own guarantee, not insurance. It runs on what the tracking shows. Once a parcel is marked delivered, that is where it ends.
Email support@nofelts.com with your order number and tell us what's wrong. Don't post anything back before you hear from us — we'll confirm the details first so nothing goes to the wrong place.